Resident Support

This optional additional document provides a more detailed tool for resident Risk Management.

Download our Contact Log template to track your interactions with residents so that you can accurately demonstrate your support.

Understand the effect that finding employment will have on benefits, as well as top tips on empowering residents into employment.

Use our Support Plan Guidance in conjunction with our Support Plan template to ensure that you're completing it in the right manner.

Get guidance on how to use our Resident Risk Assessment tools.

The Needs and Support Plan document helps you to assess a resident's needs before move-in, and plan their support.

Use this tool to help you conduct Support Plan reviews to update your residents progress and goals.

This guidance gives you a template Notice of Abandonment and explains when to use it.

Download our template letter so that your residents can ask the Housing Benefit department to pay you, their landlord, directly.

Download our template letter to get authorisation for you to speak to the Housing Benefit department on resident's behalf.

Use this extension sheet alongside the Needs and Support Plan (NASP) or NASP review, to review individual Resident Risk.

Our template Notice to Quit form for you to use.

Our template Warning Letters for you to use.

Guides you through the difference between Housing Management and Resident Support.

Read our guidance on common incidents that occur within housing projects, with pointers on what to do when they happen.