Property & Resident Stage

Communicating with your Housing Benefit department is key to getting approval for receiving payments under Exempt Accommodation. Use our template letter to help you successfully communicate about your project.

The Rent Sheet is key to submitting a successful application to receive Housing Benefit under the Exempt Accommodation regulations, whilst getting your communications with the Housing Benefit department is also really important. Check out our guidance on doing both successfully.

Exempt Accommodation (EA) is one of the most important aspects of Supported Housing as it provides the funding for you to do your work. Getting a good understanding of EA is key to running a successful project - this guidance aims to give you the information you need to know.

Understanding what a House in Multiple Occupation (HMO) and Article 4 are is key to starting a successful project and has a strong influence on the type of property you can look for. Use this guidance to tell you all you need to know.

Our guidance on how to find a property, where we talk you through the right places to look and our top tips on what to look out for.

Finding a property is one of the most exciting parts of the journey of partnership, but it can sometimes feel like a daunting prospect. This guidance will talk you through finding the perfect property for your residents.

Our New Property Form is used when you have been given approval by the Partner Support Team to go ahead and view a property for which you've already submitted a Property Potential Form. Download a copy by clicking the button above and take it with you on your viewing.

Use our Property Potential Form to send a property that you think might be suitable for our Partner Support Team to review.

Ensuring you have the right certificates in place for your property is a key part of running a successful project and is a legal requirement. Use this guidance to check out all the certificates you require.

Use these documents to ensure that you're fire safety is all in good order.

This guidance will help you to make the most of the time between an offer being accepted on your property and completing.

Guidance on fire safety for the furniture in your properties.

Download our template Health & Safety inspection checklist to help you as you seek to ensure your property is in proper working order.

Download our template House Rules to help you establish good guidance for your residents on your expectations for them within your project.

Getting the right insurance means you can rest easy knowing you and your project are properly covered. Take a look at our recommended insurance here.

Legionnaire's Disease can arise in properties within water systems and steps should be taken to minimise the risk. The guidance is taken directly from the gov.uk website - you can find the direct link by clicking here.

Download this template risk assessment to help you minimise the chance of Legionnaire's Disease arising in your property.

The Referral Form template is one of the most important documents you'll use in your project as it allows referral partners to give you the information you require regarding potential residents. Preview and download our template here.

Security Cameras are optional for your properties, but we highly recommend installing them so that you can keep your residents safe and know what's going on in the property. Read our guidance on what cameras you should get and where to install them.

The Government is pressing ahead with introducing regulations which include consultation and the introduction of national standards for support of Housing and a Local authority licencing scheme. This Standards Checklist serves as a draft for you to be able to use, and includes guidance on how to ensure you can meet the government requirements. Click the button above to download a copy for you to use.

Getting your upgrades and utilities in order is a big part of getting your property ready. Use this guidance to make sure you know what to look out for! This guidance is specifically for HMOs.

Getting your upgrades and utilities in order is a big part of getting your property ready. Use this guidance to make sure you know what to look out for! This guidance is specifically for self-contained units.

These documents apply to England only. Click the links below to head to the document that you require - this will trigger an automatic download so that you have a copy of the document you require for editing.

These documents apply to Northern Ireland only.

These documents apply to Scotland only.

These documents apply to Wales only. Click the links below to head to the document that you require - this will trigger an automatic download so that you have a copy of the document you require for editing.

Download our Resident Risk Assessment - this is a really important document that allows you to assess how much risk a resident poses to others in the project and to themselves.

Getting your residents into your project is super exciting, but can feel quite daunting as you seek to understand everything you need to do. Use this process to help guide you as you induct residents into your project.

Download our template letter for welcoming residents into your project.

Download our Contact Log template to track your interactions with residents so that you can accurately demonstrate your support.

Download our template letter so that your residents can give authorisation for you to speak to the Housing Benefit department on their behalf.

Download our template letter so that your residents can ask the Housing Benefit department to pay you, their landlord, directly.

Here are some of the models, resources and tools that partners are finding helpful to give to their resident support teams to help them support their residents really well.

This simple infographic shows the 5 key parts of support paperwork that you'll undertake with your residents.

Use our Support Plan Guidance in conjunction with our Support Plan template to ensure that you're completing it in the right manner.

The Support Plan helps you to assess residents throughout their journey in your project. Download our template here.